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A Strategic Plan Is Not an Action Plan

Jeff Ward5 min read

In a filing cabinet not far from you, there is a very good chance a strategic plan is resting. It is handsome. It has a vision statement that took a full morning, five goal areas, and the warm memory of a retreat where the right things got said. It has been consulted, since the binding cooled, approximately twice.

I don't say this to tease anyone. The organizations with resting plans did what everyone told them to do, and the retreats were often genuinely valuable (the conversation is usually worth more than the binder it produces). The trouble, I've come to think, is that our sector uses one phrase, "the plan," for two different documents, and most small organizations are handed the wrong one first.

A strategic plan, at its honest core, is a small set of choices about direction: who we serve, what we offer them, what we've decided not to do, and where we mean to be in a few years. It's a compass. An action plan is a different creature entirely: a short list of commitments, each with a name, a date, and a first step. It's footprints. The compass tells you which way; the footprints are how anyone can tell you're moving.

Small organizations, I'd argue, usually need the footprints first, and for a reason that goes a little deeper than logistics: trust in planning is a renewable resource, and at many organizations it has been spent. Staff and board members who watched a forty-page plan go to sleep in a drawer draw a rational conclusion (planning here is ceremony), and they bring that conclusion, politely unspoken, to the next retreat. I've come to think the fastest way to rebuild that trust is less a better retreat than the experience, rare and wonderful, of watching the organization say it will do one thing and then actually do it. A completed commitment persuades a planning skeptic better than any argument I know.

There's a second reason to act first: action teaches. A season spent carrying out one concrete priority tells you things about your capacity, your community, and your constraints that no amount of visioning can. Strategy written before that education tends toward aspiration; strategy written after it gets to be true.

So what do the two documents look like at a scale that respects a small team?

The action plan fits on one page, and I mean that literally. One priority for the next ninety days (with room for one or two smaller ones beside it if the team truly has the hours, but no more; a short list is so much easier to keep moving than a long one). For that priority: the owner by name, the dates, the first step small enough to happen this week, and one line saying what done looks like. Then a standing ten minutes at each board or staff meeting to ask how it is moving. That cadence, humble as it looks, is the entire machine. If your organization has recently taken an honest look at itself, the priority is often sitting right there in the findings; the discipline is choosing one and letting the rest wait their turn, because a diagnosis without prioritization is just an overwhelming list.

The strategic plan, when its moment comes, can be nearly as short. For a community-based organization, a page often does it: who we serve, what we do for them, what we deliberately don't do, what we're building toward, and the two or three bets we're making to get there. The forty-page version exists mostly because plans have audiences (funders, mostly), and there's no harm in dressing the page up when someone asks. But the working document, the one that actually filters decisions, should be short enough that everyone can roughly recite it. A strategy nobody can remember isn't guiding anything.

And here is the pleasant part: the two documents feed each other. Run two or three seasons of one-page action plans and patterns emerge (what energizes the team, what the community keeps asking for, what you keep deferring), and suddenly the strategic questions have evidence to work with. Set the one-page strategy, and choosing the next season's priority gets dramatically easier, because now there's a filter. Footprints sharpen the compass; the compass picks the next footprints. Neither needs to be an epic to do its job.

If your organization's plan is currently resting, my suggestion is not to feel bad, and not to schedule another open-ended retreat just yet. Open the binder once more, pull out the most alive commitment hiding in its goal areas, give it a name and dates on a single page, and go. You can tell the funders, honestly, that you're implementing the plan. And when a real question of direction does come due, I hope the retreat you hold is a short one (half a day is plenty) built around that one decision and around what your own people have told you, rather than another morning spent on a vision statement.

I hope the next planning document your organization produces is its smallest ever, and its most used: a page that gets creased, argued with, updated, and occasionally spilled on. Documents in mint condition aren't guiding anyone. The plan that changes an organization usually looks, by spring, a little loved and a little worn, and that is exactly how you'll know.

Know where you stand, and decide where you are going

The free guide, Building a Thriving Nonprofit, covers the key categories of organizational health, with questions worth asking and a picture of what stronger practice can look like.

Where you stand

A confidential survey and a plain-language report

Where you are going

One hour on one decision, or a half-day retreat

Keeping it going

Check-ins and Board Development

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